Archive for February, 2010

an exercise in denial

Posted in Uncategorized on February 13, 2010 by sarafist

Another TV was stolen about two weeks ago, while I was out of town. A Russian dude was in the back building (big no-no!) for a couple of days, and after he checked out, the flatscreen TV was missing. Gee, where DID it go? They checked the cameras, and sure enough, there’s footage of the guy carrying the TV out of his room and putting it in his Mercedes.

So my boss calls the guy, who gets all flustered and denies anyone taking the TV. When advised that we have footage of it being put in HIS car and will go to the police, he says he’ll look into the matter.

The next day, someone dropped off the TV–our name and phone number conveniently scratched off–along ith an envelope. In the envelope is a letter from the guest, which I present vrbatim:

Dear M—,
You was right when you ask me about if anybody been in my room. I make my own investigation, and one of my sales rep take this TV. He also take the room key.
I bring this TV from his house. I also report King County Sheriff department about. They open the police case. I feel so sorry about him, about this situation.
Again, so sorry!
Sincerely, A—-

Nice! I love that he can’t just admit that he took it.

He did have nice penmanship, though.


customer satisfaction is our goal

Posted in Uncategorized on February 13, 2010 by sarafist

117 called me last night, at about 11pm.

Schatzi: Front Desk, how can I help you?
117: Where’s the Taj Mahal?
Schatzi: … India.
117: Yeah, India, but what city? I’m doing a crossword.
Schatzi: Oh! Er, Agra?
117: How do you spell that?
Schatzi: A-G-R-A.
117: YES! THAT’S IT! YES! Thanks so much!
Schatzi: No problem.

It’s always nice to be so helpful.

Note: I’m no geography whiz; all credit for knowing the Taj Mahal is in Agra goes to Robert A. Heinlein’s The Moon is a Harsh Mistress. See, reading science fiction is good for you! And practical!